![]() ![]() In financial services, RPA bots are configured to handle credit card authorization disputes. HR departments, for example, are using RPA to automate aspects of employee onboarding and offboarding. RPA software is used by many business units. Moreover, unlike most software applications, humans can develop these bots without the specialized knowledge of coding, making business units the target customer for RPA. Unlike a human worker, however, the bot doesn't need a physical screen to complete the task, instead executing the task's process steps in a virtual environment. These tasks include queries, calculations, creating and updating records, filling out forms, producing reports, cutting and pasting and performing other high-volume transactional tasks that require moving data within and between applications.īroadly defined as software scripts that automate other software, RPA "robots" work at the surface and user-interface level, mimicking the keystrokes and mouse clicks made by human workers and completing the task in much the way workers do by logging in to applications, entering data, performing calculations and logging out. RPA software automates repetitive, rules-based work tasks that rely on digital data. What is RPA technology, and how is it used by businesses? For a deeper dive, be sure to click through the hyperlinks on this page to access expertly curated industry tips and analysis, including an in-depth report on how to harness RPA software. Our comprehensive guide to robotic process automation software is here to help, explaining everything from the basics to analysis of where this rapidly evolving market is headed.
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